booking terms.

Last updated 28 October 2026

These terms cover your booking with Grain & Glow. We've kept them as readable as we can, but they're still a contract, so please read them before you book. If anything's unclear, email us at hello@grainandglowuk.com.

1. Booking and paying

• Your date is secured once we've confirmed your booking and you've paid a deposit of 25% of your package price.
• The balance is due 8 weeks before your wedding. If you book less than 8 weeks before, you'll pay in full when you book.
• Our launch offer (£100 off for our first 10 couples) is taken off your total price and can't be combined with any other offer.

2. Changing your mind

• You can cancel within 14 days of booking for a full refund, including your deposit, as long as your wedding isn't within those 14 days.
• After that, your deposit isn't refundable, because we hold the kit for your date and turn other couples away.
• If you cancel before your balance is due, you won't owe anything more. Once the balance is paid, it isn't refundable.
• If your date changes, tell us as soon as you can. We'll move your booking to the new date at no extra cost, as long as the kit is free.
• If we ever have to cancel, for example because kit is lost in the post and can't be replaced in time, we'll give you a full refund.

3. Delivery and returns

• We post your kit 3–4 days before your wedding, charged and ready to go, with prompt cards for your guests and a prepaid return label.
• Please check everything has arrived and tell us straight away if anything's missing or not working, so we can sort it before the day.
• Please post the kit back within 3 days of your wedding using the label provided.
• If the kit comes back late without us agreeing it first, we may charge £25 for each extra day, because it can hold up the next couple's wedding.

4. Looking after the kit

• The kit is your responsibility from when it's delivered until you hand it back to the courier.
• Normal wear and tear is on us. If something gets broken or lost, we charge the cost of repairing or replacing it, capped at £500 per 4K camcorder and £200 per tape camcorder or film camera. We'll always talk it through with you first.
• Some home and wedding insurance policies cover hired equipment, so it's worth checking yours.

5. Your film

• We'll send your film within 4 weeks of the kit coming back to us. Physical extras, like a playable VHS or keepsake VHS box, are posted once your film is ready.
• Your film is edited from what your guests capture. We'll make the most of every clip, but we can't guarantee that particular moments will be filmed, or how they'll look.
• On the Archive package, your film photos are developed, scanned and printed by our lab. If a roll is ever lost or damaged in development, we'll let you know and agree a fair partial refund.

6. Your footage

• Your footage and your film are yours. We only use them to make your film.
• We'll never share any of your footage on our website or social media without asking you first.
• We keep your raw footage and film for 6 months after we send them, so you have time to download and back everything up. After that, we delete them.

7. Our responsibility to you

• If we don't provide the service as described, we'll put it right or give you a refund. Our total liability to you is limited to the price of your booking.
• We're not responsible for losses we couldn't reasonably have foreseen, or for things outside our control, such as postal delays caused by strikes or severe weather.
• Nothing in these terms limits our liability where it would be unlawful to do so, or affects your legal rights as a consumer.

8. The legal bit

These terms are governed by the law of England and Wales. You can reach us at hello@grainandglowuk.com.